Refund Policy
Last Updated: [Insert Date]
At Is It, we strive to provide a smooth and reliable delivery experience for food, groceries, and medicines. This Refund Policy outlines the conditions under which refunds may be issued.
Orders can be canceled before vendor confirmation for a full refund.
Once the order is confirmed by the vendor, cancellation may not be possible.
You may be eligible for a refund in the following cases:
Order not delivered
Wrong item delivered
Missing items in the order
Damaged or spoiled products
Expired medicines delivered
Refunds will NOT be provided if:
Incorrect address or contact details are provided
Delivery failed due to customer unavailability
Delay caused by traffic, weather, or unforeseen conditions
Minor packaging issues that do not affect product quality
Prescription medicines once delivered are non-returnable unless:
Wrong medicine delivered
Damaged or expired product
Refund requests must be raised within 24 hours of delivery
You can contact us via app support or email
Our team will review and process the request
Approved refunds will be processed within 5–7 business days
The refund will be credited to the original payment method
Refunds for COD orders will be processed via:
Bank transfer or
App wallet (if available)
For refund requests or issues, contact us at:
Email: Vedanthkrishna2020@gmail.com
Phone: 74 2683 2683
By using the app, you agree to this Refund Policy.
